What is the name of the domain?
All will not be disclosed as we plan to discontinue the domains.
What is the issue you’re encountering
The cancel button for the Zero Trust free plan subscription is grayed out and cannot be cancelled, or the domain proxy registration should have been cancelled, but only the subscription was not cancelled. I have already contacted the ticket but have yet to receive a reply and am concerned. Also, I was looking at the community and found someone else having a similar problem. It seems to be different from the domain proxy subscription issue, but I think this is similar to the Zero Trust free plan cancellation issue. Please help. Unable to cancel the Zero Trust free plan subscription
What steps have you taken to resolve the issue?
Deletion of entire domain
Submit a support ticket
Delete subscription using API (I’m not sure if this was really cancelled or not, I’m not sure)
Billing issues requre a Billing ticket with Support
01401997
In what area can we help you?
Cancelations
What are the steps to reproduce the issue?
Entire domain deletion and domain decommissioning process
Go to Billing tab, try to cancel, but “Confirm” is grayed out and cannot cancel.
