Hello everyone, we suddenly haven’t been able to access our Cloudflare stream videos, it looks as if our account has been reset our emptied out. All previously updated videos are still playing, but we cannot “see” them in any of the dashboards. I was wondering if anyone had an idea what could be going on, as we rely entirely on this content for our company. Many thanks,
Hi. Can you email me (zaid at cloudflare) your account id or an example video id so I can investigate? Most often this is caused by your subscription expiring or not renewing, leading to videos that continue to play for a period of time before they are deleted. We send daily email notifications when your Stream subscription expires and you have videos in your account.