All Paid Plans Changed to Free Plan Issue

[TheJACKedViking]

What is the name of the domain?

enflamemedia com, buckwildstudios com

What is the error number?

NA

What is the error message?

NA

What is the issue you’re encountering

All the paid plans on my account were switched to free plans without any action on my part. No outstanding invoices are on my account and all paid plans were paid up until November 11

Billing issues requre a Billing ticket with Support

01247237

In what area can we help you?

I don’t know

[fritex]

Greetings,

Thank you for asking.

@TheJACKedViking

All the paid plans on my account were switched to free plans without any action on my part. No outstanding invoices are on my account

I am sorry to hear this happen to you and thank you for taking the time to provide such detailed feedback about it.

@TheJACKedViking

01247237

Thank you for sharing your ticket numer here with us. I’ve shared your case further to the team.

I believe someone from the billing team will take a look at your case and respond soon to your ticket. Please rest assured that Cloudflare is addressing these matters internally since recent Billing migration.

Billing Subscription Update and Invoice Issues

Oct 17, 20:26 UTC Investigating - We are currently observing and working to resolve the following Billing issues: Failed Plan Modifications: There are intermittent issues with subscription upgrades, downgrades, and cancellations. This may result in billing charges being applied without the subscription level being updated. In these cases you may contact Cloudflare Support. Unpaid Invoices Preventing Plan Modifications: If you encounter an error message when attempting to modify your plan, th…

Further questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community here.

Billing, Plans & Subscription Questions

The Support team is aware of some recent errors; 1258, 1315, subscription changes, and plan changes. If you’re encountering any of the above issues, please report them directly to Customer Support at, https://dash.cloudflare.com/?to=/:account/support If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community. watch this topic for updates → Billing Subscr…

Kindly and patiently wait for more feedback information.

[TheJACKedViking]

It’s now been two weeks since my last post and have yet to receive any update from billing support staff.

[cloonan]

my colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case. Sorry for the wait.