All domains on my CF account not reachable from country

Website, Application, Performance
1

What is the name of the domain?

What is the error message?

The connection has timed out

What is the issue you’re encountering

All domains on this CF account are not reachable from my country Lebanon. The server at x.igloorooms.com is taking too long to respond. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer’s network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web.

What steps have you taken to resolve the issue?

Changed networks but same issue

What are the steps to reproduce the issue?

Check CF acct status?!

2

What ISP / provider, preferably their AS number?

The AS number can be found here:

3

Hello,

One ISP AS Number 48847 and another ISP 15169.

Thank you

4

I feel like CF have to flush some cache or something because it’s only domain under that specific account that are not reachable and this is very problematic!

There’s no way to reach out to CF unless you pay $200/month!

5

While being on AS48847 (WAVES S.A.L), … can you please:

Run terminal commands, such as e.g. “dig AAAA x.igloorooms.com” and “dig A x.igloorooms.com”, on Linux based operating systems.

Or “nslookup -type=AAAA x.igloorooms.com” and “nslookup -type=A x.igloorooms.com”, through the Command Prompt, on Windows systems.

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Next, for each individual IP address(es) you see there returned in the above commands (for example, “2001:0db8::1234”), I will suggest you to run “tracertoute 2001:0db8::1234” (Linux), or “tracert 2001:0db8::1234” (Windows).

These commands, for each of the returned IP addresses, may eventually give you some information, about where exactly the traffic is (eventually) being discarded.

Please post the output from these commands here.

6

Thank you, however just noticed that changing my DNS from 8.8.8.8 for example to CF’s 1.1.1.1 resolved the issue, but I am not able to understand why? Do ISPs have to flush their DNS or …?

7

Without digging further in to the problem, it wouldn’t be be possible to say anything conclusive.

However, -

Your ISP’s DNS resolver could be filtering certain domains, for various reasons.

Some DNS resolvers may be configured to take in e.g. reputation lists from elsewhere, and block based on various conditions.

Such reputation lists could for example be all from newly registered domain names (which shouldn’t apply in your case), to e.g. reputation lists that flags domains based on content (e.g. adult sites, phishing/malware, et al).

Your ISP, or anyone else running a DNS resolver can configure their DNS resolver for “max cache”, to speed up DNS resolution, and hopefully the operation of the Internet (according to the views of their users), however, doing so will also come with the caveat, that DNS propagation will take longer (on their network).

From what I’ve seen so far, I don’t think DNS is the ultimate factor here, and not necessarily your domain name either.

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Should I guess?

It would more sound to me like you’re collateral damage, to your ISP’s bad decisions, such as e.g. those outlined over here:

It happens from time to time, that ISP’s are blocking a lot of innocent websites, because they are blocking IP addresses (can be anywhere from thousands to millions of websites at once), rather than individual domain names.

8

Thanks for the insight but actually it is not a domain name issue, ALL domains on that CF acct and not resolving when using 8.8.8.8. When we ask our client to remove the Google DNS and use 1.1.1.1 or even other DNS, it works. So I think it’s a matter to be resolved from CF side versus Google. Or maybe CF need to change the IPs behind the nameservers we’re using. Very annoying!!

9

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