All admins have left business, have not left credentials and have 2FA on their accounts

Hi
We had 3 superadmins on our Cloudflare account, but unfortunately all 3 have now left our business and we are unable to access the portal. We can send password resets to their email but have found the users have enabled 2FA on their accounts.
How can we regain access to our Cloudflare account?
Thank you
Adam

Welcome to the Cloudflare Community. :logodrop:

The quickest and noisy reliable option is to get one of the former staff to login with their 2FA and add a new superadmin. You can then remove the old users.

The only way you’ll be able to regain access is by having access to the email address of the account.

These links may help, but they only work when logged out

If you know the email: https://dash.cloudflare.com/forgot-password
If you know the email and have 2FA issues: https://dash.cloudflare.com/login-help
If you don’t know the email: https://dash.cloudflare.com/forgot-email

1 Like

This topic was automatically closed 3 days after the last reply. New replies are no longer allowed.