After working for 2 months, Visitors now getting 1033 error

[alan51]

What is the name of the domain?

hagobservatory.uk

What is the error number?

1033

What is the error message?

Cloudflare Tunnel error

What is the issue you’re encountering

visitors cannot enter website

What steps have you taken to resolve the issue?

Confirmed cloudflare is running and can access the internet

What feature, service or problem is this related to?

I don’t know

What are the steps to reproduce the issue?

try to enter the website hagobservatory.uk

Screenshot of the error

[JaimeC]

Hi there ‘alan51’

Upon checking on your website hagobservatory.uk, I did not get the error 1033. I was able to enter on it:

Is this seem to be the usual structure of the page?

Hope it is all good.

Cheers!

PS: Related Document:

Troubleshooting Cloudflare 1XXX errors · Cloudflare Support docs

[alan51]

Hi Jamie. Yes thanks for your reply. I believe the problem lies with a new BT 5G router we have installed. It does indeed appear there is nothing wrong with the cloudflare installation.
Alan