After transferring of domain, our website stopped working

Website, Application, Performance DNS & Network
1

Good day to you all!

I would like to ask for your assistance on our problem.

We transferred our domain to Godaddy and it was successful. However for the past few days, our website is down and you get a resolution error 1001.

We have been told our website is pointing to Cloudflare and that they need to help but we don’t have an account with cloudflare nor the domain funneled thru Cloudflare. Our previous web developers also mentioned that they hadn’t done it with Cloudflare.

Does anyone know what we need to do to get our website up and running again?

4

Welcome to the Cloudflare Community. :logodrop:

If you would like more specific assistance, please provide sufficient detail for the Community to be able to help.

5

Here’s the additional details:

  1. Domain name - godaddy(dot)com

  2. Expected results = to have the website working and running after the transfer of domain. (From Google Workspace to Godaddy)
    Actual results = website crashed and showing error.

  3. I haven’t done anything but gather information and ask for help, as I am not a developer.

  4. Unable to post the screenshot but here’s the error:

Error 1001

DNS resolution error

  1. Error 1001 DNS resolution erPreformatted textror

  2. I am only a free plan user, so I haven’t been in touch with Cloudflare CS. We also don’t have an account with Cloudflare, as we didn’t use it on our website.

6

Your domain is definitely not godaddy.com. What is your domain?

1 Like
7

Sorry.

It’s homworks . co

9

The domain homworks.co is not using Cloudflare.

whois homworks.co
Domain Name: homworks.co
Registry Domain ID: D8A9FECD553C7401E9288D1F1C7F02154-NSR
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: whois.godaddy.com
Updated Date: 2023-07-31T08:15:21Z
Creation Date: 2018-06-06T14:16:32Z
Registry Expiry Date: 2025-06-06T14:16:32Z
Registrar: GoDaddy.com, LLC
...
Name Server: ns12.domaincontrol.com
Name Server: ns11.domaincontrol.com
DNSSEC: unsigned
1 Like
10

You appear to have entered Cloudflare proxy IPs in your GoDaddy DNS.

% dig homworks.co +short
172.67.196.204
104.21.21.64

Replace those IPs with the IPs of your GoDaddy webserver and you should see what you expect.

3 Likes
11

More specifically, someone seems to have used the IP addresses of homworks.com when adding your domain to GoDaddy.

homworks.co.            3600    IN      NS      ns12.domaincontrol.com.
homworks.co.            3600    IN      NS      ns11.domaincontrol.com.
;; Received 95 bytes from 2001:dcd:2::14#53(ns2.cctld.co) in 28 ms

homworks.co.            600     IN      A       172.67.196.204
homworks.co.            600     IN      A       104.21.21.64
;; Received 127 bytes from 97.74.105.6#53(ns11.domaincontrol.com) in 28 ms

dig +short homworks.com
172.67.196.204
104.21.21.64

As @epic.network wrote, you should make sure that you replace all of your DNS records with the correct ones. Whoever was responsible for importing the domain to GoDaddy imported the wrong records.

2 Likes
12

Funny that. I accidentally typed the m and briefly posted a screenshot of that site before scuttling it after catching my typo.

2 Likes
13

I saw that, only reason I checked the records of that site :wink:

2 Likes
14

Thank you! I’ll try this and let you know what happens.

1 Like
15

Thank you for this. I’ll also keep this and let you know!

1 Like
16

Hi! I would like to ask if we still use Godaddy’s webserver IP even though we made our website with Google site?

17

No. You should follow Google’s directions in that case.

18

I see. but the issue is I cannot get the unique IP address of our website in google sites. Any ideas on how this is done?

19

Maybe this?

20

Thank you. I’ll try that one…But is it okay to remove these 2 in the DNS?
172.67.196.204
104.21.21.64

No consequences or whatsoever?

21

You need to remove those. They are the cause of your Error 1001.

1 Like
22

I’ll inform them about this. Thank you!

23

Removing the A record was really helpful. Thank you so much guys!

1 Like