After Pro upgrade, domain still shows Free

@user17183

We have just purchased a new Pro license. It briefly indicates the upgrade to Pro but then minutes later, it shows as a Free Plan.

I have raised a support ticket for which I got an automated BOT response.

There has been no further communications from Cloudflare on the ticket even though it is marked Urgent!

I need to ensure that the rules remain active!

Regards

@cloonan Thanks. I have submitted a ticket that has not been responded to for over a day and a half regarding this matter.
Hoping for a speedy resolution.

@cloonan

Sorry - forgot to add my ticket number - #3285226

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