Pro customer here, I submitted a ticket too 24 hours ago but no response so far even though I marked it as a Sev1.
Long story short…I have a website isn’t working. DNS is all ok! and I also host my website on Cloudflare pages…I did a DNS lookup for my website all come back with DNS Record not found.
The domain is bought through Cloudflare and hosted too
I do not however have DNSSEC enabled…should I? will this help? make it worse.
It all happened after the DNS outage on Friday which impacted Cloudflare websites
May I ask you to post and share your domain name in bracketed dot [.] notation here and URL example to the particular resource with us so we could double-check, troubleshoot and provide some feedback information?
May I ask you to share your ticket number here with us so we could escalate this, if so?
I am not aware of any kind of incidents from Cloudflare Status page
May I ask you to post and share your domain name in bracketed dot [.] notation here and URL example to the particular resource with us so we could double-check, troubleshoot and provide some feedback information?
sure thing octopusenergyreferral()uk I tried to post it with the dot before so I didn’t
May I ask you to share your ticket number here with us so we could escalate this, if so?
sure, [#2648473] and Your request ([#2648158] (I upgraded to pro just to get a ticket in…)
I am not aware of any kind of incidents from Cloudflare Status page
You need to scroll down to the date 16th! please note the words Friday
Dec 16, 2022
[Increased errors of DNS Analytics API]
Resolved - This incident has been resolved.
Dec 16, 15:05 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 16, 14:10 UTC
Identified - The issue has been identified and a fix is being implemented.
Dec 16, 14:10 UTC
Investigating - Cloudflare is investigating an increased level of errors from the DNS Analytics API
Dec 16, 13:54 UTC
Not really the best day of the week to write to the support (no matter which service we’re using) or when incidents happen when we least expect them to
I wonder if it might have to be something with the nominet.uk
However, kindly let’s be patient a bit and see the response and help from Cloudflare in the meantime on the escalated issue. You should get a response on your ticket.
However the dates don’t match up, I bought it on December 13, 2022 and it was suspended same day! But looking at the portal my details are correct and so is my address
I think the information is wrong and it was the previous person who had it suspended and then it went up for grabs…otherwise it wouldn’t have been working all week
Sadly still no response from Customer Service, not even a X engineer has picked it up. Really disappointed at their slow response when I’m paying for Pro! I wish they would respond and acknowledge!
For those coming back to this, I spoke with the registra for uk domains directly , they have now reinstated the domain. I wouldn’t recommend pro subscriptions to get a response from Support! as so far Cloudflare haven’t been able to respond properly I will be cancelling my pro sub going forwards
all not impacted…