After Cloudflare Business Plan renewal, domain still shows Free

General Billing
1

What is the name of the domain?

What is the issue you’re encountering

We do not benefit from our Cloudflare Business Plan we paid for at the renewal

What steps have you taken to resolve the issue?

Opened tickets on support.cloudflare.com but still no answers (Case
01031080), tried to contact your services but no one wants to deal with it because we’re still identified as Free customer;
If we would be on the Cloudflare Business Plan, we could benefit from the direct support

Billing issues requre a Billing ticket with Support

01031080

In what area can we help you?

Upgrades

2

Hi there ‘steven.oziol’,

I apologize for the situation at hand.

I have already notified the Billing Team of your case. They said that you can now expect a response briefly on the case #01031080.

Hope you have a great day.

Cheers!

3

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