After chaning Account name no longer authorized

Hi there, bit of an issue here. No longer able to manage my account (and all the managed domains). After changing the account name to the companies name I constantly get Authentication errors (10000). Seems all my access has been revoked… How to resolve?
regards,

I’ve escalated this issue to Support. If you already have a ticket with them, please let us know the ticket number.

Hi , thanks… need this fixed urgently now, Have a lot of domains managed via this account and I cannot do anything anymore. Ticket : #2683448
regards, Aad

Hi Aad,

I am sorry to read that you are experiencing some difficulties.

We have escalated your case to Engineer team, we will update in ticket #2683448 once there is more detail. Please follow up in ticket with updates/questions.

Thank you!

1 Like

Hi @domjh
I’m experiencing same kind of issue.
I updated the email, and since that, I constantly get Authentication errors (10000). Seems all my access has been revoked.
Ticket: #2682645
Best regards, Søren

Hi @kiki
I’m experiencing same kind of issue.
Only I updated the email instead of name, and since that, I constantly get Authentication errors (10000). Seems all my access has been revoked.
Ticket: #2682645
Best regards, Søren Madsen

I’ve added your ticket to the escalation, no need to ping staff directly about it.