After changing name servers C panel email not connecting to outlook

Hello there,
Start using cloudflare for one of website and after changing nameservers I’m not able to connect to outlook with secure SSL/TLS setting but NON SSL is working fine but email is send in junk folder Is there any way I can use secure setting again
I contact to my support and they ask to stop using cloudflare to fix it
Thanks in advance

1 Like

Is that over the web or using a mail client?

What is the domain?

Outlook mail client and domain is [Preformatted text](http://onpointsale.net)

Cloudflare settings appear correct so it’s not a Cloudflare issue.
https://cf.sjr.org.uk/tools/check?24d26c50105746d5b98404f940cddab2#dns-mail

Mail server bears a secureserver.net (Godaddy) certificate so I guess you are getting a certificate warning on trying to connect to the SSL port.

openssl s_client -crlf -connect mail.onpointsale.net:993
CONNECTED(00000003)
depth=2 C = US, ST = Arizona, L = Scottsdale, O = "Starfield Technologies, Inc.", CN = Starfield Root Certificate Authority - G2
verify return:1
depth=1 C = US, ST = Arizona, L = Scottsdale, O = "Starfield Technologies, Inc.", OU = http://certs.starfieldtech.com/repository/, CN = Starfield Secure Certificate Authority - G2
verify return:1
depth=0 CN = *.prod.sin2.secureserver.net
verify return:1

Thanks for help
So How can I fix it

I contact to Goddady this what they are saying
“I have read that but it’s the server settings for email configuration it will be by default and can’t be changed”

Appears to work for me. I assume either it was a glitch or you set the hostname to :grey: .

% openssl s_client -crlf -connect mail.onpointsale.net:993
CONNECTED(00000006)
depth=2 C = US, ST = Arizona, L = Scottsdale, O = "Starfield Technologies, Inc.", CN = Starfield Root Certificate Authority - G2
verify return:1
depth=1 C = US, ST = Arizona, L = Scottsdale, O = "Starfield Technologies, Inc.", OU = http://certs.starfieldtech.com/repository/, CN = Starfield Secure Certificate Authority - G2
verify return:1
depth=0 CN = *.prod.sin2.secureserver.net
verify return:1
write W BLOCK
---
Certificate chain
 0 s:/CN=*.prod.sin2.secureserver.net
   i:/C=US/ST=Arizona/L=Scottsdale/O=Starfield Technologies, Inc./OU=http://certs.starfieldtech.com/repository//CN=Starfield Secure Certificate Authority - G2
 1 s:/C=US/ST=Arizona/L=Scottsdale/O=Starfield Technologies, Inc./OU=http://certs.starfieldtech.com/repository//CN=Starfield Secure Certificate Authority - G2
   i:/C=US/ST=Arizona/L=Scottsdale/O=Starfield Technologies, Inc./CN=Starfield Root Certificate Authority - G2
 2 s:/C=US/ST=Arizona/L=Scottsdale/O=Starfield Technologies, Inc./CN=Starfield Root Certificate Authority - G2
   i:/C=US/O=Starfield Technologies, Inc./OU=Starfield Class 2 Certification Authority
 3 s:/C=US/O=Starfield Technologies, Inc./OU=Starfield Class 2 Certification Authority
   i:/C=US/O=Starfield Technologies, Inc./OU=Starfield Class 2 Certification Authority
---
Server certificate
-----BEGIN CERTIFICATE-----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-----END CERTIFICATE-----
subject=/CN=*.prod.sin2.secureserver.net
issuer=/C=US/ST=Arizona/L=Scottsdale/O=Starfield Technologies, Inc./OU=http://certs.starfieldtech.com/repository//CN=Starfield Secure Certificate Authority - G2
---
No client certificate CA names sent
Server Temp Key: ECDH, P-384, 384 bits
---
SSL handshake has read 5977 bytes and written 445 bytes
---
New, TLSv1/SSLv3, Cipher is ECDHE-RSA-AES256-GCM-SHA384
Server public key is 2048 bit
Secure Renegotiation IS supported
Compression: NONE
Expansion: NONE
No ALPN negotiated
SSL-Session:
    Protocol  : TLSv1.2
    Cipher    : ECDHE-RSA-AES256-GCM-SHA384
    Session-ID: E87A456F5DEF6F953B9F64D1F1870B38CDDFD39307FF6811DE98CE95BEBCA5B0
    Session-ID-ctx:
    Master-Key: 847BB087B8EA68EF85907831E361214F5553B916DE0F49966CF29F44D32ADD01265B251442F671F1D8297C7DE33BE3AA
    TLS session ticket lifetime hint: 300 (seconds)
    TLS session ticket:
    0000 - 31 98 71 d7 59 19 76 4c-9a 49 d1 14 45 be d8 8f   1.q.Y.vL.I..E...
    0010 - 85 8b 54 84 0e f9 32 e1-62 1d 5b 23 87 fb 81 ab   ..T...2.b.[#....
    0020 - 6a f5 80 56 32 a7 48 1b-7a 70 6e a7 d7 b0 1a 9c   j..V2.H.zpn.....
    0030 - b7 4c b5 63 07 54 91 45-67 b1 0d 3c d3 04 e3 99   .L.c.T.Eg..<....
    0040 - bc 69 51 9f 42 e3 96 6a-c1 6b 08 3a 30 ef c4 af   .iQ.B..j.k.:0...
    0050 - 80 81 93 29 3d e8 5d 04-74 4f 70 24 9e 1e 8e 39   ...)=.].tOp$...9
    0060 - bc 47 67 67 af e4 66 f7-12 09 7b f0 38 4b aa 5b   .Ggg..f...{.8K.[
    0070 - c1 a7 41 d4 ef 45 ee b2-6c 31 08 36 05 5f d9 2d   ..A..E..l1.6._.-
    0080 - 1a ca 76 ac 66 08 dc d7-25 71 a7 e8 02 1b 8c 43   ..v.f...%q.....C
    0090 - d6 01 d2 b1 c0 e0 29 fb-3b 13 78 ee 88 8a 4d 57   ......).;.x...MW

    Start Time: 1703033191
    Timeout   : 7200 (sec)
    Verify return code: 0 (ok)
---
* OK [CAPABILITY IMAP4rev1 SASL-IR LOGIN-REFERRALS ID ENABLE IDLE NAMESPACE LITERAL+ AUTH=PLAIN AUTH=LOGIN] Dovecot ready.
1 Like

host name A record is set to DNS only because on proxied MX record is not Propagating

![Cloudflare DNS 2|690x361](upload://57f7Y9c1zsahvmP69p3Pm4gx7Rv.png)

my outlook problem is remains please suggest me how can I fix it. It’s begin two weeks Godaddy says problem is with outlook and outlook says problem is with Godaddy I’m frustrated Please help me to Fix it

I can’t see your screenshot, can you upload it somewhere else?

The MX records control how mail is delivered to your account from other mail servers. It does not affect how Outlook connects to your account for reading and sending email.

For the Outlook issue, you will just have to accept the secureserver (Godaddy) certificate if that is your problem and you get a warning from Outlook about it.

As for your MX record and mail DNS entry, they were and still are correctly configured on Cloudflare and point to Godaddy’s email servers.
https://cf.sjr.org.uk/tools/check?e77cecfe217d4107b146b92bb9d42a0a#dns-mail

Is Outlook set to get mail from mail.onpointsale.net?

I upload it in dropbox [Preformatted text](https://www.dropbox.com/scl/fi/edoxmu8oihkt5klfo7fc5/Cloudflare-DNS-2.png?rlkey=2bwx2owg1wi5ouyax3x72wnh7&dl=0)

Okay could you please guide me how can I get secure server certificate
this is warning I’m getting from outlook

[type or paste code here](https://www.dropbox.com/scl/fi/0hr3zahtndzihamf8hefg/outlook-error.png?rlkey=ymjxl3wkhj2vbydeq5due1mjn&dl=0)

Google tells me the error is due to your Outlook settings or corrupted PST file.

Likely you have the wrong combination of SSL/TLS/port/protocol. Nothing to do with your Cloudflare settings (assuming Outlook is connecting to the mail subdomain).

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