All our sites which we paid now is Free Plan (there is no problem with payment from our side). Our last payment was on September 7 and today we saw that all sites with pro-plan now is free plan. And we can’t update them to pro-plan, because after purchase system is showing - success, but when I refresh page, status is same - Free Plan.
Unfortunately, the community can’t help with account issues like this. You will need to contact support.
To contact Cloudflare Customer Support, login & go to https://dash.cloudflare.com/?account=support and select get more help. Please give Support the complete details and link to your Community post. Here’s a bit of background on Cloudflare Support for reference: