After Billing update, all our sites is Free plan now

All our sites which we paid now is Free Plan (there is no problem with payment from our side). Our last payment was on September 7 and today we saw that all sites with pro-plan now is free plan. And we can’t update them to pro-plan, because after purchase system is showing - success, but when I refresh page, status is same - Free Plan.

Hi @bosslike,

Unfortunately, the community can’t help with account issues like this. You will need to contact support.

To contact Cloudflare Customer Support, login & go to and select get more help. Please give Support the complete details and link to your Community post. Here’s a bit of background on Cloudflare Support for reference: