After add cname from my new server provider, the web showed 1014 error which i cannot use my web as it is very urgent, tq

appcademytapau · June 3, 2023, 3:40pm

Hi everyone, i am facing error 1014 ater adding cname from my new server provider as the web showed 1014 error which i cannot use my web as it is very urgent, tq

anyone have idea and solution to solve?

epic.network · June 3, 2023, 4:19pm

Welcome to the Cloudflare Community.

Please ensure that your CNAME is set to DNS Only.

appcademytapau · June 4, 2023, 1:03am

yes, already ensure it but still happen sir

sdayman · June 4, 2023, 1:26am

What’s the hostname?

appcademytapau · June 4, 2023, 2:02pm

i cannot get the hostname as being blocked

please someone help, our web cannot live and we are losing sale day by day because of this

appcademytapau · June 4, 2023, 2:07pm

[[type or paste code here](http://homeboisworldwide.com)]

sdayman · June 4, 2023, 2:31pm

The instructions are right there:

please email [email protected]…

Have you tried that?

appcademytapau · June 4, 2023, 3:24pm

yes sir,

also create ticket but no reply,

huhu

sdayman · June 4, 2023, 11:24pm

Anything that needs Trust & Safety to investigate is going to take a little while.

Please post that Ticket # here, and someone can escalate that for a quick look.

appcademytapau · June 4, 2023, 11:47pm

Here is the ticket number, hope someone can look into it so we can move get sale on web back

Ticket Number:
#2819591