After add cname from my new server provider, the web showed 1014 error which i cannot use my web as it is very urgent, tq

Website, Application, Performance
1

Hi everyone, i am facing error 1014 ater adding cname from my new server provider as the web showed 1014 error which i cannot use my web as it is very urgent, tq

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image462×867 102 KB

anyone have idea and solution to solve?

4

Welcome to the Cloudflare Community. :logodrop:

Please ensure that your CNAME is set to :grey: DNS Only.

1 Like
5

yes, already ensure it but still happen sir

6

What’s the hostname?

1 Like
7

i cannot get the hostname as being blocked

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image941×430 90.8 KB

please someone help, our web cannot live and we are losing sale day by day because of this

8 
[[type or paste code here](http://homeboisworldwide.com)]
9

The instructions are right there:

please email [email protected]…

Have you tried that?

1 Like
10

yes sir,

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image1057×196 6.11 KB

also create ticket but no reply,

huhu

11

Anything that needs Trust & Safety to investigate is going to take a little while.

Please post that Ticket # here, and someone can escalate that for a quick look.

1 Like
12

Here is the ticket number, hope someone can look into it so we can move get sale on web back

Ticket Number:
#2819591