The registrar services for this domain have been suspended by cloudflare for terms of service violation
What is the issue you’re encountering
domain is not resolving, no RDAP response. Can’t get any email that is sent through the domain.
What steps have you taken to resolve the issue?
cloudflare wants me to change name servers from alexis.ns.cloudflare and donna.ns.cloudflare to aspen.ns.cloudflare and brady.ns.cloudflare.
When I login to my account there is no way to change the name servers.
I did see a larger number of MX records I did not create, wondering if my account was compromised and cloudflare shut down the domain. How do I resolve? I have submitted multiple tickets and I am on the business level service but zero responses from Cloudflare.
You need to log in to the account where the domain is registered and manage it from there. Log out of the dashboard and use “Forgot your email” if you need help finding that account. You may have registered the domain using an iCloud or Google login if you can’t remember.
Thanks SJR. Where do I go to change the nameservers. I can’t seem to find that in the help guide. It explains how to move from another provider but not from cloudflare to cloudflare
You can’t. As above, that the domain is active likely means you are not logged into the Cloudflare account where the domain is registered and managed, it is in another account and that is the one with the current nameservers.
The site is active on Cloudflare but doesn’t seem to have any DNS records for the domain or www. You need to log in to the account where the domain is active in order to set those.
I have it down to two accounts. Both accounts have the domain listed with reference to invalid named servers. The adpr.co entry on one of the accounts has a gold star next to it, the other does not. Do you know what the gold star represents?
