Adding website: Failed to lookup registrar and hosting information


#1

Hi there!

I’m trying to add a new website to my cloudflare dashboard but I’m getting this error message:

Failed to lookup registrar and hosting information of confrenillos.cl at this time. Please contact Cloudflare Support or try again later. (Code: 1110)

What could it be? I have more than 50 websites on my account and this is the first time with this kind of problem.

Anything would help. Thanks!


#2

Have you contacted Cloudflare Support?

Out of curiosity, are any of those 50 other sites a .cl domain?


#3

Thanks for your answer! I got it working after trying several times.

For some reason, I see a redirect loop to the login screen when trying to contact Cloudflare Support.

Greetings


#4

Hey rodrigo, I am having the same problem (Code: 1110)

Can you please explain what you did step by step to solve the issue?. I don’t have as many sites as you but this is the first time with this kind of problem as well…

Thanking you in advance!


#5

Hi, thanks for asking.

I have added the name servers to my domain (fred.ns.cloudflare.com and kate.ns.cloudflare.com) before trying again. After a couple of hours I was able to link the domain again. This tool was good for checking the status: https://www.whatsmydns.net

Good luck!


#6

Thanks for the info!

I got it sussed at the end. My issue was the nameservers, but also there was a ‘www’ CNAME on my cpanel record that was pointing to cloudflare and not my site. Once I deleted that and created a new one with the proper site address I tried adding the site to cloudflare and everything went through, and now my site is showing online.

Just thought I’d share incase someone else with a similar issue finds this thread.

Thanks again for the help rodrigo