Adding site to cloudflare Issue

When I try to add some domains to Cloudflare I got this msg

The zone name provided is subject to a hold which disallows the creation of this zone. Please contact the domain owner to have this hold removed.

Any one in here know what is the issue ?

Well, the issue is very clear from the error message. There’s some sort of hold on the domain, meaning it’s not active.

If you can provide the domain name, we can check and let you know what specific “hold” there is on the domain and where to go for help.

If not, then you need to contact the company you registered the domain with to have this resolved.

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Thank you for the reply. these 3 domains

    They are all in namecheap, as I check with them they said no issue on their side with these 3 domains

From public WHOIS lookups, I don’t see any hold on any of the three domains.

Several similar complaints were reported back in March, and this was supposedly resolved. But, apparently, not completely.

If you’re on a paid plan, then I’ll recommend you open a ticket from your Cloudflare dashboard so Cloudflare support can look into this for you.

If you’re not on any paid plan, then kindly hold tight for a Cloudflare staff or forum MVP to take this up and escalate it to Cloudflare support.

Good luck!


Are these your domains @opitgames9999?

If not, I suspect it’s related to


I am not with paid plan, seems like will required Cloudflare team to check on this issue

these 3 domains belong to me and they are in my namecheap account, I have asked namecheap to check if there are some issue with these 3 domains. Double check by namecheap at the end they ask me should check with Cloudflare.

Hi @opitgames9999 could you please submit the ticket through the portal and paste the ticket number here? Thank you.

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I am with free account user. Seems like i will need to upgrade my account to enable to submit the ticket

You should be able to create a support request for an account related issue on any plan, including free.

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I’ve made the ticket #2787225 for us to continue troubleshooting with you. After raising this issue to our team, they noticed the zones are on an Enterprise account and that is why there is a hold on the domains. You’ll need to use whois to find the owner and ask if they’re interested in selling the domains.

Here is a whois tool - ICANN Lookup

Let us know if you have any questions.

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