Adding Payment Method Error

General Billing
1

What is the name of the domain?

bfb.az

What is the error number?

Add a payment method to the account. The specified account does not have a payment method.

What is the error message?

Add a payment method to the account. The specified account does not have a payment method.

What is the issue you’re encountering

We want to upgrade from the Free plan to the Pro plan. After adding payment method the error occurs:

What steps have you taken to resolve the issue?

The process was checked with another card. The bank was also contacted. The bank said there was no problem.

Billing issues requre a Billing ticket with Support

01296906

In what area can we help you?

Payment issue

Screenshot of the error

error.jpg
error.jpg1897×1051 125 KB

2

I’m reaching out to our billing team for further assistance. In the meantime, please try clearing cache or trying in a new browser.

1 Like
3

This topic was automatically closed after 15 days. New replies are no longer allowed.

5

@itg1 did these steps work for you?

6

my colleagues in Support have indicated this was resolved on your ticket. Please open another ticket if that is not the case.

7

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.