Adding Klaviyo DNS records to Cloudflare, but no access

What is the name of the domain?

What is the issue you’re encountering

We need to add a set of new DNS records to a client’s domain in order to maintain email marketing deliverability to inboxes. The client has been told that the name servers in their domain provider ( are pointing to Cloudflare. No one in the business has any access to Cloudflare. How are we meant to get access to the domain and add the DNS records? I am completely new to Cloudflare and just trying to track down a way of accessing an account.

What steps have you taken to resolve the issue?

Have tired adding DNS records to
Spoken to Freeparking (domain provider) support
Spoken to Klaviyo support

What feature, service or problem is this related to?

DNS records

Screenshot of the error

The domain was added to Cloudflare on 2021-06-17 according to Someone with access to your domain registrar would have set this up.

If you don’t know how to access your Cloudflare account, you can try the steps here…

If you still can’t log in, then you’ll need to take control of the DNS by changing the nameservers at the registrar to those for a new Cloudflare account, or another DNS provider.