My domain provider have said that our website is on Cloudflare servers so I need to contact them to add a CNAME record. However I can’t seem to log in etc. How do I claim my website through Cloudflare so that I can set these up?
You don’t “claim” your website. Either you have a Cloudflare account, or someone involved with your site put it in one, or your hosting provider is using Cloudflare.
If you can give the domain name, people can look and see where to start.
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