Before I start, I must emphasise that I am not tech savvy with name servers, DNS, SPF or anything else in this line. I know a very little, but not much. So, I would be grateful if replies could be kept as simple as possible! Thanks.
We (a UK not-for-profit charity) have a website which is hosted by a UK company. A while back, a developer (unfortunately, no longer around and uncontactable) advised us to move our name servers across to Cloudflare from those used by our domain hosts.
For a while, we have been unable to send emails to Gmail addresses (apparently, it’s a Google thing that’s caused this) and, to rectify this problem, we were told by our domain host to contact Cloudflare and ask to (and I quote) “add an SPF record to our DNS” (whatever that means!) They later gave us a bit more detail by saying: “you need to contact Cloudflare and let them setup the SPF records”.
However, after a few weeks of trying, I have now discovered that it’s just not possible to contact Cloudflare direct and ask them to action this change. The best I eventually got was an automated email reply saying I should ask the “Cloudflare Community”; which is what I am now doing.
So, if anyone can help make this change happen or tell me what I should do to “add an SPF record to our DNS” (in words of one syllable, please!), I would be very grateful indeed.
Thanks very much for any help you can give us.