Added CNAME but did not show up & was warned that I have already added

What is the name of the domain?

davidho.sg

What is the error message?

What is the issue you’re encountering

Unable to find the CNAME record, unable to delete and unable to add again

What steps have you taken to resolve the issue?

Search forums for answers but found none

What feature, service or problem is this related to?

DNS records

What are the steps to reproduce the issue?

Record
Record Type: CNAME
Record Host: @
Record Value: cname.vercel-dns.com.

Screenshot of the error


I tried to search for existing records but it does not exist

Could you try using an Incognito Mode (Private window) or a different Web browser? :thinking: Did you solved the issue in the meantime?

Currently your domain resolves to the below content and www is redirecting to non-www, is this expected or? :thinking:

The issue still persists unfortunately. www to redirect to non-www would there be any issue?

Tried on incognito browser still did not work

No, you should be searching for your hostname (domain or subdomain) – not the target destination… as the CNAME record may exist but with a different target.

1 Like

This is the record you gave earlier that you’re trying to add that’s giving you the error. Note that the host @ represents your apex domain name davidho.sg.

But the screenshot from your most recent reply above shows you’re now searching for hello.davidho.sg, which does not exist – and so you’ll get no results when you search for something that does not exist.

If you’re going to get help from fellow Cloudflare users here who do not have access to your Cloudflare account, you need to be consistent with your question vs the information you provide.

For what it’s worth, I find www.davidho.sg redirects to davidho.sg which displays the same page previously shown by @fritex. Note that this is a WordPress site, which Versel cannot host.

You cannot point the same address to different hosting providers. That’s the essence of the error message you saw earlier.

If you want to point your domain to a new Versel static site, you’ll first need to remove the existing DNS A, AAAA, or CNAME records for davidho.sg and www.davidho.sg pointing to your WordPress hosting provider. After this, you can then add the record you posted in your first post for Versel.

If you need further help with this, please provide a screenshot of your FULL Cloudflare DNS page.

Good luck!

1 Like

These are all the A records I have.

Your screenshot clearly shows you have existing

A record for davidho.sg (ie @)
A record www.davidho.sg (www)

I don’t know where these records point because you cropped off that information. But I’m guessing they’re pointed at your WordPress hosting provider.

If you want to use the same domain to host your Versel site, you must first DELETE these two records. Then (and only then) can you add Versel’s own.

But note that deleting these records WILL surely break your WordPress site.

If you want to keep your WordPress site, then you MUST to use a subdomain (or different domain) for your Versel site.

2 Likes

Is this screeshot helpful?

1 Like

The host name you added ‘@‘ is shorthand for the root domain name. The root domain name is what you should be searching for. I am not sure what the hello subdomain is in your screenshot… is that the hostname you are trying to add now and receiving an error for?

If you want to add that record you need to remove the existing record for the root domain which appears to be an A record on your latest screenshot

1 Like

This topic was automatically closed 15 days after the last reply. New replies are no longer allowed.