Add new site problem

[siavash.khaksaran]

Hello guys
i have an interesting problem with cloudflare
please take a look on this picture

This domain has been registered for a few days and even NameServer records has been set up to cloudflare name servers but i can not add it to my account ! face me error is not a registered domain !

however you can check the whois information here :

Whois Lookup Captcha

[sdayman]

It shouldn’t have Cloudflare name servers if it hasn’t already been added to your account. It needs authoritative name servers already set up.

Community Tip - Fixing Code: 1049 example.com is not a registered domain

Error Try the suggestions in this Community Tip to help you fix Code: 1049. Background A Code: 1049 is returned when trying to add a domain to Cloudflare. When this happens, in your browser you’ll see the message similar to "example.com is not a registered domain (Code: 1049)". The error Code: 1049 means the domain isn’t registered, the domain has no name servers, the domain name servers can’t be resolved, or the domain name servers don’t contain any DNS records and as a result the domain can…

[siavash.khaksaran]

thank you for the answer
i just do the tips and problem still exist
even i register another domain and i can see same problem
i think cloudflare have some dns problem or at least with .icu .site TLD
because i already have more than 10 domains in my cloudflare account but in another TLD and i didnt had this problem before !

[sdayman]

[siavash.khaksaran]

thank you man, you save my time! i just checked a lots of time in whois.com and whois.sc

And it showed me that the domain has NS record
but when i try with dig or google tool i received similar result like yours

so it means there is problem in my registrar, i will be touch with them

cloudflare is perfect

thanks you

[sdayman]

It’s not an NS record you need to change. It’s the WHOIS info at your registrar.