Add new domain problem issue

When I try to add a domain, I see the following error. Is there a way to fix this?

Refer to https://cfl.re/3VUQyyL for assistance. The zone you are trying to upgrade is marked as Do Not Upgrade. (Code: 1315)

And I am also unable to create a support ticket from the support section

  • Ticket ID: [3284553]

nobody answer my ticket