Hello, we would like to add our .gov domain to our account for DNS hosting however when I try to add it I get an error message that the domain does not exist. I have already pointed my domain to the cloudflare dns server on my .gov dashboard however I am still not able to add it to cloudflare. I am experiencing a similar issue to this:
I have tried to creating a ticket for support so that they can add the domain to our account but it keeps getting immediately closed by a bot.
@SarahA Are you able to help me with this as well?
Thank you for your time!
If you noticed in that other thread, they needed a ticket number to be able to track down your request.
And as a note, calling out a specific support person isn’t good form. They’re generally assigned a workload that might not include Community in an upcoming time period. And others in support are less likely to jump in if they think someone else is working on it.
Thank you for spotting that @sdayman ! The ticket number is #2241125
I’ve escalated this on the Community and added myself to your ticket to keep track of progress and added a link to this escalated post
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