Activation Emails Not Arriving

General Dashboard
1

What is the name of the domain?

See Profile/Ticket number below

What is the issue you’re encountering

Activation email does not arrive.

What steps have you taken to resolve the issue?

Cloudflare dashboard account activation emails do not come through.
All other emails (including community activation and support ticket) are received without issue.
O365 email flow on my end shows no blocked messages related to Cloudflare.
Support ticket 01327953 was opened and received one response but now not responding for several days…
Seems to be a common issue based on the number of similar posts.

What are the steps to reproduce the issue?

Attempt to activate admin email for new account.

2

May I ask if this is related to the Zero Trust or? :thinking:

4

The account as a whole. I can’t set anything up until the admin email is verified and I can’t verify the admin address until the verification email comes through. Zero Trust will be used eventually but I can’t even get that far with the account in its current state.

5

(see above - missed reply button)

Also - I’ve set things up for 2 other clients in the past using the same process (so far as I can tell) without issue. For some reason it isn’t working this time. I suspect it is related to the email alias not being ready when first activated the account. It gave a bounceback (this was verified in the initial support ticket response) but whatever they did failed to clear the block as I’m still not getting the emails. Then communication stopped on support ticket… so… trying here…

6

sorry for the issues, I see the bounced emails and corrected for that, can you try now?

1 Like
7

Yes - just tried and it came through. Thanks.

2 Likes
8

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.