Account suspended since last 4 days & no response. Business completely disrupted

[accounts21]

What is the name of the domain?

OpenSign™ | The Free & OpenSource Alternative to Docusign

What is the issue you’re encountering

Billing account suspended. Cannot upgrade my account to paid tier.

What steps have you taken to resolve the issue?

I replaced the card with another one which has my name on it and contacted support.

Billing issues requre a Billing ticket with Support

19373446

In what area can we help you?

Payment issue

What are the steps to reproduce the issue?

My billing account was suspended for using a card of a U.S based friend when my account was overdue & none of my India issued credits cards were working(I tried 5) and no paypal option was available. As soon as I received the notification email, I replaced the card with a card which was issued in my own name. But still my account was suspended and there has been no response from support teams to multiple tickets.

[cloonan]

If you already have a case, Support will respond to you on that case.

You’ll need to follow these directions here, Billing, Plans & Subscription Questions. The Community cannot assist with Billing, Account, Trust & Safety, nor Registrar issues, you need a case with Support.

[accounts21]

The account not functional since last 3 days. Already opened the case but still there is no response.