Account suddenly downgrade to the free plan

I have 2 bills in cloudflare. Website(Pro Plan) (already paid and active untill Jun 24, 2024) and Cloudflare Workers(Workers Paid)

My website account suddenly downgrade to the free plan when I only cancel cloudflare workers. I already submit the request for asking this case, but no response untill now because my plan now is free.

Does anyone has same case and how to resolve this?

Hi, regarding billing issue, please kindly raise a ticket. If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community. Thank you!

hi @hollynghiem thanks for your reply.
I already submit the ticket six days ago. But no answer untill now.

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@hollynghiem I have same problem still hasn’t solved. I already raised a ticket. My ticket number is #3286894.

@hollynghiem I have same problem still hasn’t solved. I already raised a ticket. My ticket number is #3287357.

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My request at 3281747 still no respond untill now.