Account subscription removed

[kheng_sokhoeurn]

Hello everyone,
I have subscription professional plan and when I remove my site it is remove my subscription also.
What do you know this problem?
subscription on 08/02/2023

Thanks you

[Cyb3r-Jak3]

If you need help with billing, then I would recommend making a billing ticket here: https://dash.cloudflare.com/?to=/:account/support

[kheng_sokhoeurn]

Thank, But I do not know why they remove my subscription?

[Cyb3r-Jak3]

If you removed your site, chances are the subscription was removed from it but is still in your account. Only the billing team will be able to answer with certainy.

[kheng_sokhoeurn]

so waiting billing team reply right sir?

[Cyb3r-Jak3]

Correct. This community is mostly volunteers who have no insight into customer account info.

[kheng_sokhoeurn]

Thank you brother,

[kheng_sokhoeurn]

So we need to purchase new one right when we delete site as this mention?

[kheng_sokhoeurn]

If I want to remove this site and add new site so I need to purchase new plan right sir?

[Cyb3r-Jak3]

The billing team should be able to transfer the plan to a new zone if it does not already exist.

Edit:
See below

[Laurie]

@kheng_sokhoeurn,
Plans are not transferable, and yes when you deleted the domain it canceled the Pro plan which means you would need to add it again.