Account seems deleted, business down

General Dashboard
1

What is the name of the domain?

sweetdreamsphotography.com.au

What is the error number?

1022

What is the error message?

Seems like account deleted as all DNS information isn’t active

What is the issue you’re encountering

Account seems deleted, business + email is down as a result

What steps have you taken to resolve the issue?

I receive error 1022 when trying to login, and any DNS lookups don’t return any records for my domains. I have a ticket #3324455 but I can’t upgrade to higher priority support since I can’t access the account anymore, and the account I’m posting from now is an account I created just so that I can post here and can’t upgrade it as there aren’t any domains on it.

This seems like a nightmare as it appears you’ve deleted my account and I can’t get in touch with you as my business is completely down as a result. Please help urgently.

What are the steps to reproduce the issue?

Restore my account.

1 Like
2

Who did you purchase your domain from? It looks like the domain hasn’t been renewed

3

I’ve currently diverted it via another registrar and is active now, but still don’t have access to my Cloudflare account and other domains I have with Cloudflare.

4

Same thing happened to another account belonging a company i work for. No account access, no dns functionality, this is a disaster.

1 Like
5

Same thing on my account. No access, I have registered again with same email but no domain, and all offline

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6

Yes it is shocking how the whole account can just be deleted without warning, you literally wake up to your business being erased and have to make other plans. All while waiting to still hear back.

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7

Experiencing the same! Someone please fix this

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8

Having the same issue here as well! Re-registered with the same credentials as before this incident and my domain is gone from my dashboard and no longer works. Hope this gets fixed soon.

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9

I have the same question. My cloudflare account was found to be unable to log in at 8:00 UTC+8 on July 2, 2024. I tried to retrieve my password, but couldn’t receive a password reset email.
Then I tried to register Cloudflare again using the original email address, and it surprisingly succeeded, but I lost control of three domains under that account.
What should I do next to restore my account and domain name?

1 Like
10

I’ve escalated this topic to the Cloudflare team. If anyone is having the same issue, please add it to this topic (don’t create a new one) so it can be tracked.

3 Likes
11

What is the name of the domain?

What is the error number?

1002

What is the error message?

Email address/password do not match. (Code: 1022)

What is the issue you’re encountering

I am unable to log into my dashboard and my website isn’t loading

What steps have you taken to resolve the issue?

Cannot take any steps since I can’t log into the dashboard. For now, I’ve just changed my nameservers to point away from cloudflare

What are the steps to reproduce the issue?

  1. goto https://dash.cloudflare.com/login

  2. input username and password
    result: Email address/password do not match. (Code: 1022)

  3. try to reset password

  4. input email to get reset code
    result: no email received.

12

Same thing happened to another account belonging to a company i work for. No account access, no dns functionality, this is a disaster.

1 Like
13

It’s been almost 12 hours and still no acknowledgement or resolve. I’m on a Pro Plan. Is there anywhere I can file a ticket?

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14

Same boat as you. I don’t understand what is going on here! I’m losing revenue today and I don’t know where to turn to

15

Experiencing the same, created this account so I can reply to this as I can no longer login to my main account it says my email and password does not match, no sites are working and I have 6 sites on cloudflare, please prioritise this problem as I have 10s of thousands of traffic being lost currently.

1 Like
16

What is the name of the domain?

multiple domains

What is the issue you’re encountering

my account was removed

What steps have you taken to resolve the issue?

I created a new account with the same email address

What are the steps to reproduce the issue?

cant login to my account

17

Same here, I had to create a new account to get access to here. (different email address) a nightmare for my business

18

What is the name of the domain?

What is the error number?

5001 - username and password incorrect

What is the issue you’re encountering

When trying to log in nothing is recignised

What steps have you taken to resolve the issue?

Asked for a password reset - nothing comes through
Asked for ‘Forgotten Email’ none of the accounts are recignised

19

this happened to me yesterday as well. my domains are registered with cloudflare were renewed and now I can not log into that account because its just gone.

20

I am in the same boat. I created this account because I have no access, and then upgraded to business to chat. Got no where. This is not a joking matter. No email, no client communication. Its been almost 16 hours since I was kicked out of the dashboard and now I can’t log in