Account plan not convert from free to pro after the paymnet

General Billing
1

What is the name of the domain?

haball.pk

What is the issue you’re encountering

Account plan not convert from free to pro after the paymnet

What steps have you taken to resolve the issue?

I purchased the Pro plan last year, but due to a late payment for account renewal, my account was converted from Pro to Free. Although I have since made the payment, my account has not been restored to Pro status. I have opened a support ticket, but I have not received a response yet.

Billing issues requre a Billing ticket with Support

01049346

In what area can we help you?

Upgrades

What are the steps to reproduce the issue?

I have made the payment for my account renewal, but my account has not yet been converted from Free to Pro. When I go to the subscription section to change the plan, it prompts me to make the payment again from my card, even though I have already paid for the renewal.

2

Hello @vajid.hassan ,

As I can see in the case that you shared with us, a Billing agent is already working on it, and it has escalated the case to our Engineering team.
We appreciate your patience while our Engineering team works on it. Please let us know if you need anything further by replying to the case.

Regards!
-Luis

3

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