Account Missing - Evaporated - Kaput

General
1

What is the name of the domain?

.morathmail

What is the error number?

Account is missing self-web support is useless & leads in circles

What is the error message?

Account is missing self-web support is useless & leads in circles

What is the issue you’re encountering

I cannot access my account - its simply missing

What steps have you taken to resolve the issue?

I tried to log into my Cloudflare account - initially with save credetials in browser, failed, tried again manually typing failed.
Tried with alternative email accounts, failed. Checked historical emails to see if I changed account email address, nothing.
Tried to recover account with forgot password, nothing. Tried “forgot email” entered domain(s) WHICH I PAY FOR, to send me an email linked with that domain, never recieved an email.
Cannot upgrade to business plan to speak to a real person BECAUSE I CANT LOG INTO MY ACCOUNT
Managed to sign up again with my original email, no billing information, no invoices for all previous purchases I have made.

Found in my browsers history from when I know my account was working a link to:
https://dash.cloudflare.com/__long__series__of__characters__here__ with the long series of characters appearing to link to each individual cloudflare account (checked this with multiple new accounts on different browsers). When I try to go to the historical link, it stated I didnt have permission to access.

2

Did you get help yet? I have a similar issue. Support repeats the same thing like a robot, they are claiming I created a new account but I didn’t.

3

Still waiting on a response but understand that it might be a couple of days.

I can say I am severely dissapointed in the current support options available - and that in order to hopefully get some assistance I have to complain on a community forum. Whilst I am not a subscription customer to get the privilage of talking to someone real-time (although MANY MANY posts say otherwise regarding the quality of Cloudflare support), I pay for Cloudflare services - which I now can’t access.

4

Hi!

I’ve replied to the case you submitted. Please feel free to get back to me whenever you have a moment.

5

Greetings MariG,

Thank you for reaching out.

I relplied earlier this week to the following:
An anutomated email from: [email protected]
A second automated email message from: [email protected] via zkoo4443y8rlkmrh.p1ezekno26ybp3h6.hi1x5ea.o-yxikeac.usa234.bnc.salesforce.com
And replied to your email: [email protected]

As stated in all of these emails I am unable to access the “My Cases” section of my account “https://www.support.cloudflare.com/s/case/__my__link__here as I am directed to login, then redirected to a different webpage, then another redirection to a different webpage, then to a " Cannot locate dashboard account” information page, rinse and repeat the sign-ins and redirections all without ever actually getting access to “My Cases”.

Hope this helps clarify,
I look forward to your response of any of the channels I have reach out via.

Kind regards,