Account loss

Dear Sir.
I am a rebglo.nz domain administrator.
I have already notified you that my account has been lost as my manager has moved to another company
I would appreciate it if you could tell me how to restore this account.

I look forward to your positive reply.

Why can’t you access it? Did you lose the password? is it a 2fa issue?

If you do not know the password, you can only recover via the password reset field https://dash.cloudflare.com/forgot-password

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Thank you for your quick response.

I was newly appointed as a domain administrator.

I did not take the REBGLO.nz’s cloudflare account from the previous domain administrator and he forgot.

In this situation, I need to know my rebglo.nz domain account (email, Password) so that I can solve domain errors and ssl certificate problems that appear on rebglo.nz site.

The following errors appear on the rebglo.nz site:

This site can’t protect a secure connectionrebglo.nz use an unsupported protocol.
ERR_SSL_VERSION_OR_CIPHER_MISMATCH

I would be very grateful if you could give me a solution to this problem or a cloudflare account (email address, password) of reblo.nz.

PS. My Email address is {redacted}

best regards.

In this case you can’t get the CF login. You’ll need to either move hosting back to your registrar/existing host, or sign up for Cloudflare yourself (which it looks like you’ve done). You should add the site via the CF dashboard https://dash.cloudflare.com and follow the instructions. You can get the appropriate IP addresses/DNS records you need to input From your website host.

Can you give me our registered email address?

Hi @exc.aloha,

The community has no access to your account and we can’t see any information like this. I doubt support will be able to share any information either, as you didn’t create the account.

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