Account Login Issue

Hello Cloudflare Community,

I am facing a login issue with my Cloudflare account. While I remember my email and password, I am also being asked to provide an authenticator app code or a recovery code, both of which I have forgotten. I have a domain [checkmepcobill.pk](https://checkmepcobill.pk/) associated with my account.

Could anyone guide me through the process of recovering my account in this situation? I would greatly appreciate any assistance or advice you can provide.

Thank you in advance!

When you enabled 2FA you would have been given a list of recovery codes. You should first try to use one of those to access your account.

If you do not have backup codes then login with your username and password. When you reach the screen to input your 2FA code, click ‘Can’t access your 2FA device or backup codes’.

This will then walk you through the process to recover access to your account. You will need to verify your email and verify a device you have used previously to login. It will then take 3-5 days for Cloudflare to review your request.

In addition, these links may help, but they only work when logged out

If you know the email: https://dash.cloudflare.com/forgot-password
If you know the email and have 2FA issues: https://dash.cloudflare.com/login-help
If you don’t know the email: https://dash.cloudflare.com/forgot-email

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