Account locked due to unpaid invoices (everything is already paid)


For a few weeks now my account is partially locked. I need to purchase a Pro subscription but I cannot as I get an error that I have open invoices. See screenshot of all my paid invoices.

I also created a ticket a while ago, but no response. Can somebody from the billing team please apply the Pro subscription asap? My creditcard is linked through my account.

My ticket ID is 3197753.

And here is the second screenshot as I could only add one file.

Hi @noah.evers,

Please log a Billing Support ticket and post the ticket number here.
I will get it with the Billing Team for review.

Thank you.