Hi,
For a few weeks now my account is partially locked. I need to purchase a Pro subscription but I cannot as I get an error that I have open invoices. See screenshot of all my paid invoices.
I also created a ticket a while ago, but no response. Can somebody from the billing team please apply the Pro subscription asap? My creditcard is linked through my account.
My ticket ID is 3197753.
Hi @noah.evers,
Please log a Billing Support ticket and post the ticket number here.
I will get it with the Billing Team for review.
Thank you.
Hi,
Here is the billing support ticket: 01207174
Currently I have issues where It says some invoices are not paid. I know for certain that they are and even when I try to pay for a second time, I get an error.
Cannot pay
I tried everything, my card is good, my bank says their are no problems and cloudflare is set to be accepted and trusted. I need to us my images subscription, but I have open invoices for months that are not closing and new invoices are paid without issues. CF won’t get me a new subscription for images as I have open invoices. When clicking on pay it says something went wrong. Please help me ASAP, this is getting very unprofessional from your side.
01207174
Invoice
Greetings,
I am sorry to hear this.
I got you and will take it from here.Thank you for sharing your ticket numbere here with us. I’ve escalated your case to the team.
Kindly and patiently wait for a reply.
Hey there,
Sorry to hear about the issues you are having. We have escalated this issue with the billing team, and you should get a reply to your case soon.
