Account Locked - Code 1323 - Updated Credit Card Info


I am trying to make changes to my account (add a new website, upgrade plans, etc) and I receive the following error: Make payments for your unpaid invoices to proceed. Your account is locked due to the unpaid invoices. (Code: 1323).

I updated my expired credit card. I have the following P1 ticket # 3199865 for over a week now.

What can I do to expedite a solution as this is hindering our business’s progression?


Thank you for reaching out to us. I’ve already replied in the ticket as we’re still investigating the matter as stated here Cloudflare Status - Billing Errors - managing payment methods, subscriptions, paying invoices & inaccurate unpaid balances

We apologise for any inconvenience this may cause but please note that we’re currently working towards a resolution.