Account is unable to receive verification email

What is the name of the domain?

What is the error number?

none

What is the error message?

none

What is the issue you’re encountering

We cannot receive the verification emails at [email protected].

What steps have you taken to resolve the issue?

We allowlisted [email protected] and [email protected], but nothing is ever received.
I opened a ticket with support 12 days ago. We received the confirmation email for the ticket.
There has been no update or reply from Cloudflare. Still cannot receive verification emails.

What are the steps to reproduce the issue?

Attempt to add users or manage domain. It demands that we click a link in a verification email, but
the email is never sent or received. We can still receive emails for the forum or ticket system, so our
mailbox is not broken.

@aheliotech
Can you try now? I can see the bounced emails and took steps to correct that. Sorry for the issues.

1 Like

It is working now. Thank you.

2 Likes

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