Account does not have payment method set up

What is the name of the domain?

Case Number 01394642

What is the error message?

cloudflare account does not have payment method set up

What is the issue you’re encountering

I’ve tried to use Paypal and Bank card for renewal my domain. Unsuccessful. I got “cloudflare account does not have payment method set up” with any card, with paypal

What steps have you taken to resolve the issue?

I tried both method (card and paypal), I tried use incognito, I tried use any browsers. The same error

Billing issues requre a Billing ticket with Support

01394642

In what area can we help you?

Payment issue

What are the steps to reproduce the issue?

Try to renew any domain. Complete billing form and press Purchase

Uploading: Screenshot 2025-02-18 at 22.17.52.png…

Sorry for the issues, I flagged your topic for my colleagues in Support as Billing will need to work with you on your ticket.

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