Account deletion

What is the name of the domain?

city.edu.my

What is the error number?

Subject Hello, The zone: “city.edu.my” in account: “Aidifaris[.]ismail@city[.]edu[.]my’s Account” was deleted by Cloudflare on 2024-11-14T10:02:19.345024363Z. If the zone was deleted by mistake, you can add the zone back to reinstate existing configuration of t Case Number 01273191 Case Record Type Customer Support Date/Time Opened 11/14/2024 6:56 PM

What is the error message?

Subject Hello, The zone: “city.edu.my” in account: “Aidifaris[.]ismail@city[.]edu[.]my’s Account” was deleted by Cloudflare on 2024-11-14T10:02:19.345024363Z. If the zone was deleted by mistake, you can add the zone back to reinstate existing configuration of t Case Number 01273191 Case Record Type Customer Support Date/Time Opened 11/14/2024 6:56 PM

What is the issue you’re encountering

account deletion

What steps have you taken to resolve the issue?

Opened a ticket on 15th Nov and there is no response from the support team. Need assistance to know why this occured

What are the steps to reproduce the issue?

Subject
Hello, The zone: “city.edu.my” in account: “Aidifaris[.]ismail@city[.]edu[.]my’s Account” was deleted by Cloudflare on 2024-11-14T10:02:19.345024363Z. If the zone was deleted by mistake, you can add the zone back to reinstate existing configuration of t
Case Number
01273191
Case Record Type
Customer Support
Date/Time Opened
11/14/2024 6:56 PM

city.edu.my is still active on Cloudflare…
https://cf.sjr.dev/tools/check?9d9521f58d7c48f59e91c5771a0936cf#dns
…and has been for some time…
https://securitytrails.com/domain/city.edu.my/history/ns

Likely you added the domain to another account where it was not activated, so was deleted from that account…

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