Account cloudflare has been takeover by someone else

Hello,

Someone hacked my Cloudflare account an changed with another mail so I am not able to login to my Cloudflare dashboard anymore.

I dont received email form cloudflare when my email has been changed. Now when I tried to login to Cloudflare account dashboard, i was not able to login.

I already tried to open ticket to service support, and they said already forward to trust & Safety team, but nothing coming back to me until now its been 20 day.

is there any another way to fix the problem as soon as possible?

Thanks …

Hi @miriamgomezz188 ,

Could you please share with me the ticket number?
Did you create the ticket using the email associated with this user, or if you created the ticket with a different email address, could you please share that with me?

Hi, here is the ticket number 3135666. For information email sender, can i send you via DM?"

Hi, here is the ticket number 3135666. For information email sender, can i send you via DM or email?

A post was split to a new topic: Lost account to compromise

Hi @miriamgomezz188

I can confirm that your ticket has already someone working on it, please follow up with the TSE on that ticket, so we don’t have multiple channels of communication working on the same issue.

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