Accidentally purchased wrong plan (yearly business instead of monthly pro)

What is the name of the domain?

barecircuit.com

What is the issue you’re encountering

Accidentally purchased wrong plan (yearly business instead of monthly pro)

What steps have you taken to resolve the issue?

I have already cancelled the subscription

Billing issues requre a Billing ticket with Support

01344364

In what area can we help you?

Refunds

What are the steps to reproduce the issue?

Hi Cloudflare Team & Community,

I am writing this post in great distress after mistakenly purchasing the Business plan ($2,400/year) instead of the Pro plan ($25/month). As a student, this error has placed an enormous financial strain on me, and the impact of this could affect my ability to continue my studies.

I submitted a support ticket two days ago but have not yet received a reply. I completely understand that the team handles a large volume of requests, but this issue is extremely urgent for me, and I’m hoping this post will help escalate my case.

I have seen similar situations in the community where users have received assistance with accidental purchases, and I am sincerely hoping for a similar resolution. I have not used any of the features of the Business plan nor I have any use from any of them at this stage.

This money is critical to me, and I am praying for a resolution as it could be a deciding factor in my academic future. Please let me know if there is any additional information I can provide to help expedite the process.

Thank you so much for your understanding and support.

Sincerely,
Daniel

I’ve escalated your ticket to the support team.

Hi there.

Unfortunately the ticket is still open, with nobody assigned to it :frowning:

I am trying to be very patient, and waited for over a week, and I completely understand that the support handles many issues, but at the same time I’m very much upset due to this situation and would appreciate any help so much.

I would be so grateful if someone from cloudflare can take a look and refund me this unfortunate payment I made. I understand how much problems this may caused to the team and I know this may take some time to resolve, but even in this case, I would appreciate knowing that someone is at least on it.

I would like to also tag @cloonan as I did see him dealing with such issues before. I am so sorry for the tag, but I’m in a situation that I don’t know what to do :frowning:

Very much hoping for a solution and I am again deeply sorry for this mistake and problems I caused.

Hi there,

The billing team has updated the ticket. Kindly proceed with the follow-up from there.

Thank you!

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