What is the name of the domain?
What is the issue you’re encountering
Accidentally purchased wrong plan (yearly business instead of monthly pro)
What steps have you taken to resolve the issue?
I have already cancelled the subscription
Billing issues requre a Billing ticket with Support
01344364
In what area can we help you?
Refunds
What are the steps to reproduce the issue?
Hi Cloudflare Team & Community,
I am writing this post in great distress after mistakenly purchasing the Business plan ($2,400/year) instead of the Pro plan ($25/month). As a student, this error has placed an enormous financial strain on me, and the impact of this could affect my ability to continue my studies.
I submitted a support ticket two days ago but have not yet received a reply. I completely understand that the team handles a large volume of requests, but this issue is extremely urgent for me, and I’m hoping this post will help escalate my case.
I have seen similar situations in the community where users have received assistance with accidental purchases, and I am sincerely hoping for a similar resolution. I have not used any of the features of the Business plan nor I have any use from any of them at this stage.
This money is critical to me, and I am praying for a resolution as it could be a deciding factor in my academic future. Please let me know if there is any additional information I can provide to help expedite the process.
Thank you so much for your understanding and support.
Sincerely,
Daniel