Accidentally bought a dedicated ssl certificate without clicking upgrade button


#1

I accidentally bought an ssl certificate without clicking the upgrade button. So now I have two seperate certificates, and it won’t recognize my certificate. So how do I “merge” the two certificates and upgrade them? It won’t let me “manage” my upgraded certificate.

Is cloudflare really turning scam?


#2

hi @lucytao01 if you purchased a dedicated certificate you may want to disable ‘Universal SSL’ this could be why it is showing two certificates… the instructions are here on how to disable universal ssl.


#3

Sorry to see that you had a bad experience. If you were incorrectly charged for a second dedicated :cert: please submit a ticket and let me know the ticket number so I can have the billing team review.