Accidental deletion of billing account in tenancy leaves invoices inaccessible

General Billing
1

What is the issue you’re encountering

In a Tenancy, all billing is managed by one centralized account.

Via API, I accidentally deleted this centralized billing account. The account is an empty one with just the payment details (all invoices for all accounts goes here). The result is that I now have a tenancy where I can no longer access or pay invoices for any of the accounts subscriptions.

What steps have you taken to resolve the issue?

I have opened a support ticket on December 18th but no response yet.

Billing issues requre a Billing ticket with Support

01317809

In what area can we help you?

Invoice

What are the steps to reproduce the issue?

  1. Identify the billing account id
  2. Delete it via API: Cloudflare API | Accounts › delete

You are left with an partner account, where all the sub accounts print: Managed Billing - Billing for this account is managed by your partner although said account is removed and partner can no longer pay the invoices.

There doesn’t seem to be a way to set a new account to be the billing account for the tenancy, or restore the old one.

Feature improvement request:
Make it so you cannot delete the account that manages billing if account type is Tenancy.

Screenshot of the error

Skärmavbild 2024-12-28 kl. 18.28.06.png
Skärmavbild 2024-12-28 kl. 18.28.06.png2534×518 21.2 KB

2

Thank you for writing.

Unfortunately mistakes do happen.

I am sorry to hear this.

Thank you for feedback! Shared with the team.

Thank you for sharing your ticket number here with us.
The team is notified about your case and will respond accordingly onto it.
Please, be aware it’s Holidays vibes and there might be limited window from Support, nevertheless the team will surely help. Thank you for patience in advance.

1 Like
3

Hi,

I’ve made a note in your ticket that this issue has been escalated to the Community for further assistance. Please feel free to check the ticket for any updates.

Thank you for your patience.

1 Like
4

Hi
Any chance to get this escalated? We’re still missing an initial response.

5

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