Accessing the backend

Hello there,
I am sending you this complain regarding backend accessing to the companies website when i try to access it through on google chrome it gives me this error (This page isn’t working is currently unable to handle this request. HTTP ERROR 500) and when i try doing it in Microsoft edge i get a blank page by using the given username and password and if i try to do a tutorial from filezila i dont have the host name ftp, how can you help me because i want to access the backend and edit the website to optimize it.
Thank you.

This is a server issue and you need to contact your host instead. Cloudflare is not involved here.

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