Access to 2FA Email account access lost post-domain migration

Hey Cloudflare community,

I’ve recently made the mistake of signing up to Cloudflare with an email address that my old registrar,, previously hosted. I am now locked out of my Cloudflare account due to 2FA, and the CF customer service is seemingly non-existent.

I’ve explained that since my domain is now registered with Cloudflare, I can no longer access my CF accounts/signup/super admin email address, nor can I receive or send emails from this email address to verify myself.

The customer service agent replies about once every 5 days with the same line; “I am unable to remove 2FA because we have not heard from the super admin [email protected]******.com”. This is an impossible task, I no longer host my email or domain with my previous provider, and it’s now registered with Cloudflare, so how can I email them from this account if it no longer exists post domain registration.

I’ve also followed their instruction to add a CF verification meta tag into my website’s header code. I’ve mentioned that I have scans of all of my identification documents, the credit card info used for their billing, and emails from signing up before I did the domain transfer (which are in my Apple Inbox). Yet, CF will still not allow me access to my domain or account or provide another option to verify who I am. I simply keep getting the same copy-paste customer service emails, and I feel completely ignored.

I’ve been chasing this for the better part of a month, and oddly I have been told by customer service to ask the question on this forum. Does anyone have any insight? I surely can’t have been the first person to overlook signing up with an email that would then be lost due to transferring registration.

Thanks in advance,


Can you post the # of the ticket?

1 Like

Hey @jnperamo,

The ticket number is: 2455093

Thanks for reaching out :slight_smile:

Hi Jody,

Thanks for the ticket #, and sorry for the trouble.

I’ve replied on the ticket for next steps to restore access to your account access.


Hey Scott,

Thanks for coming back to me.

I’ve just replied to your email with the additional verification information :slight_smile:


Hey @cf-scott Hwy Scott, I hope you had a great weekend.

Did you hear back from management regarding the 2FA removal request?