Hey Cloudflare community,
I’ve recently made the mistake of signing up to Cloudflare with an email address that my old registrar, 123-reg.co.uk, previously hosted. I am now locked out of my Cloudflare account due to 2FA, and the CF customer service is seemingly non-existent.
I’ve explained that since my domain is now registered with Cloudflare, I can no longer access my CF accounts/signup/super admin email address, nor can I receive or send emails from this email address to verify myself.
The customer service agent replies about once every 5 days with the same line; “I am unable to remove 2FA because we have not heard from the super admin [email protected]******.com”. This is an impossible task, I no longer host my email or domain with my previous provider, and it’s now registered with Cloudflare, so how can I email them from this account if it no longer exists post domain registration.
I’ve also followed their instruction to add a CF verification meta tag into my website’s header code. I’ve mentioned that I have scans of all of my identification documents, the credit card info used for their billing, and emails from signing up before I did the domain transfer (which are in my Apple Inbox). Yet, CF will still not allow me access to my domain or account or provide another option to verify who I am. I simply keep getting the same copy-paste customer service emails, and I feel completely ignored.
I’ve been chasing this for the better part of a month, and oddly I have been told by customer service to ask the question on this forum. Does anyone have any insight? I surely can’t have been the first person to overlook signing up with an email that would then be lost due to transferring registration.
Thanks in advance,