Access - No OTP Email Received

Related to

Access

What is the issue you’re encountering

OTP Emails Never Received

What steps have you taken to resolve the issue?

Reviewed access policy, checked spam

What are the steps to reproduce the issue?

Attempt to access the application that’s behind the access policy. It asks for an email- I provide the email that’s defined in the access policy. However, the OTP code is never received. I’ve been trying for days- it’s not in my spam or being blocked anywhere.

Odds are your policy is incorrect. What conditions (exactly) are in place?

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