Access Denied You don't have permission to access "http://www.aosom.co.uk

[steven23]

What is the name of the domain?

aosom.co.uk

What is the error number?

Reference #18.95c71002.1740637774.27f73c9

What is the error message?

Access Denied You don’t have permission to access “http://www.aosom.co.uk/business/payment/success?” on this server. Reference #18.95c71002.1740637774.27f73c9 An error has occurred

What is the issue you’re encountering

cannot access my suppliers website using wifi, can if i use mobile phone 5g as the internet access

What steps have you taken to resolve the issue?

i have cleared cache, reset ip , disabled firewall and protection . this issue only happens with this website , no other an

What feature, service or problem is this related to?

I don’t know

What are the steps to reproduce the issue?

trying to access www.aosom.co.uk

Screenshot of the error

[sjr]

That domain does not use Cloudflare…
https://cf.sjr.dev/tools/check?e53744edc1c34d288d6bf3ef98df1300#dns

…and that page is not a Cloudflare one.

[steven23]

my domain is anydaydirect.com and we use cloudflare, the domain aosom.co.uk is my suppliers url taht i am trying to access

[sjr]

@steven23

the domain aosom.co.uk is my suppliers url taht i am trying to access

Accessing their site is nothing to do with your site’s use of Cloudflare - you are connecting to your supplier, not the other way round.

The “Access Denied” message is from their origin and is not generated by Cloudflare. You’ll need to contact the supplier and ask why you can’t connect.