One of our support team members are receiving a 1020 Error Code. She is located in Costa Rica and when she logins into the sites within a short amount of time she gets flagged. We have about 100 sites we maintain.
I already have allowlisted her IP Address. But this error keeps returning. Any other solutions we can try?
Are you matching the Ray ID from the block page with the incident in your Cloudflare log? It should tell you why the connection is being blocked. That should help you create a better rule to allow to the connection.
I can see that mtbinsider.com is pointing to SaaS provider who manages your hostname using our SSL for SaaS solution.
I assume this 1020 is coming from this SaaS provider side.
You may want to check on your SaaS provider to see if they are blocking any requests.