Access denied please help

i have contacted textnow owner and support and they have assured me that my account has not been banned. I thought since Cloudflare is attached to my error i am receiving that somewhere there are added security put on and blocking my access to this site. someone please tell me what to do next. i have emailed microsoft etc.
error code

Error code: 1020

Ray ID: 7c6ad4910b3254bb

Country: CA

Data center: yyz01


Timestamp: 2023-05-13 12:16:02 UTC