What is the name of the domain?
https://sptest.iamshowcase.com/
What is the issue you’re encountering
Not showing “non-identity test”
What steps have you taken to resolve the issue?
I created two access custom pages from Settings>Custom Pages, one for “identity check” and the other for “non-identity rule check”.
In each custom page HTML test, it contains “Access denied due to identity check” and “Access denied due to non-identity rule check”
respectively so that users can understand of the reason of their access denial to the application when they are blocked.
I set up the Access Application with check on the custom page template for Identity failure block page and Non-identity failure block page in the Block pages.
I created the policy with 3 conditions as below;
Include: IP List
Include: Country
Include: OS Version
All of the above conditions is non-identity based information, and when I tested the policy before actually accessing the application,
it showed me that I didn’t satisfy the all conditions I set.
To my understanding, with this kind, when my access to the application is blocked, the Access Custom Page will be shown, saying “Access denied due to non-identity rule check”.
However, the custom page whose message is “Access denied due to identity check” was shown.
I am wondering whether there are any missing configurations or any lacks of policy settings to see the Access Custom Page relating to “Non-identity rule check”.